Shipping & Returns

 

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

 

Shipping Options

In-store pickup is available for all items, including bikes. Shipping arrangements may be made in special circumstances. 

Due to our dealer agreements, some bikes cannot be shipped.

Sorry, but we do not ship outside of the Continental U.S.

 

In-Store Pickup

In-store or curbside pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

 

Returns

All bicycles are FINAL SALE - no returns.

If there’s a problem with a product that you purchased from us, please bring it back to us. 

To make a return for a refund or exchange for items other than bicycles, please follow these guidelines:

  • Returns will be accepted within 14 days of invoice
  • Items must be in like-new, unused condition and undamaged
  • Proof of purchase is required
  • Credit will be issued to original payment type used for purchase
  • Labor fees, such as custom wheel builds or other services, are non-refundable